Macdonald Hill Valley Hotel Golf & Spa

The hotel was lovely and situated in the most stunning grounds! This was quite a last minute booking! Upon arrival the lady at reception was lovely! As was the lady at check out & 3 of the cleaning staff we met! The room was huge! Plenty big enough for us (2 adults & a very active toddler! The room was clean and had everything you could need! The shower was powerful with plenty of hot water! We had a ground floor room which has a door to outside so was nice to be able to sit outside on the little patio. The hotel is also pet friendly so was nice to be able to take our dog in too! The beds & pillows were very comfy & we had plenty of clean towels! Unfortunately this was a very quick & unexpected visit, so we didn’t use the pool or eat in the restaurant as we arrived after having dinner and left early so no time for breakfast! But it looked lovely!

From the minute we arrived at the hotel, to the minute we left, we found every single member of staff to be really friendly and helpful, making us feel very welcome. Our room was lovely, with a view over the golf course. It was spotlessly clean and the bed was really comfortable. Dinner in the restaurant was superb, as were the breakfasts. On the second night, we decided to dine in the bar and, again, the food was excellent. We had massages in the hotel's spa and they were fabulous - Georgia was so lovely and friendly and gave an amazing massage, as did her colleague (Becky?). We swam in the hotel's 20m pool, which was lovely. A good temperature and very clean. Changing areas were clean and lockers a good size too. The grounds were well kept and the car park good. A series of brief power cuts (probably due to a bad storm which crossed the country) were handled by staff in an efficient and light-hearted manner. Despite the phones being down, they kept us well informed with printed information and a member of staff came to the room to advise us what was happening. A potentially bad situation handled extremely well. Would definitely return and have already recommended it to friends.

Booked 2 nights one room with a large bed for 2 adults one toddler as there was no family rooms available to book, but on arrival we were given a room with the massive bed and single mattress on the floor for our toddler which was perfect ! Our view was lovely of the golf range, there was a lift up to our floor, we stayed 2 nights and used the pool two days they have hours that children can use it which is 9-11 and 2-6 I think what was fine the pool and changing rooms were nice. We enjoyed breakfast both mornings it was included in our booking they cook the full English fresh to order & had lovely pastries.

Attentive and helpful staff. Lack of information in the room about basic things - the shower in particular is difficult to use and info about how to get hot water rather than cold is not readily available. I am elderly ( 83) and I did not find it easy to use an awkward step up and lack of a grab rail didn’t help I realise that folk like me are not the target clientele- but in the 3 nights I was there elderly folk were in the majority of hotel guests.

Clean towels every day,staff greeted us with good morning when we walked past, room was clean good hot shower, and very pleasant staff .played a round of golf very well kept course ,a young man called Nathan was very helpful in explaining the course layout a good shout out to Nathan ,my wife enjoyed the pool.Offer of an upgrade